Product Support Specialist Media & Entertainment

Description

This position provides the highest level of technical support for Autodesk Customers, and requires a detailed understanding of Autodesk M&E products, with a focus on Autodesk® Maya® and Max®.

A Specialist's primary responsibility is to provide technical support to external customers and internal staff. A Product Support Specialist works with our most advanced 2D and 3D products, resolves technical issues and documents these and solutions in our knowledgebase, and reports product enhancements to our Product Development teams. As Support Specialist, you may be assigned special projects including: new products features and documentation review, creating and delivering trainings, product demos, and presenting at technical forums.

As a global leader in 3D design, engineering, and entertainment software, Autodesk helps people imagine, design, and create a better world. Autodesk accelerates better design through an unparalleled depth of experience and a broad portfolio of software to give customers the power to solve their design, business, and environmental challenges. In addition to designers, architects, engineers, and media and entertainment professionals, Autodesk helps students, educators, and casual creators unlock their creative ideas through user-friendly applications.

Title:  Product Support Specialist Media & Entertainment /12WD12325

Essential duties and responsibilities:
• Provide technical support to customers as well as internal staff, through web interface, via email and phone when appropriate.
• Document problem resolutions in the database tools.
• Provide guidance to team members researching technical issues.
• Research, verify, and generate detailed defect reports and wishlist requests.
• Work with development, testing and documentation teams during product development cycle to ensure quality control.
• Attend trade shows, perform customer visits or give product demonstrations.
• Work with a Manager to develop a personalized employee development plan that includes training and project assignments that enhance product knowledge and general business skills.
• Investigate, develop and present formal and informal training on Autodesk products and support issues.
• Develop training plans and mentor new product support team members as well as key customers.