User Research Manager - 2K Games

Description

User Research Manager - 2K Games

SUMMARY: 

Manage the growing User Research team at 2K games and set the course for how 2K does User Research for the future. Work with our all Production, Development and Marketing teams to ensure User Research is providing the best data and best workflows to build world class software across multiple platforms.

JOB RESPONSIBILITIES:

• Manage the team that plans all our internal (on-site) and external (using a third party vendor) user tests. This involves:
• Determining the best ways to conduct player recruiting
• Ensure we have the correct process to gather research requirements
• Organizing and leading meetings with project stakeholders
• Scheduling participants and budgeting incentives
• Assisting in the development of user testing plans
• Budget forecasting, per project, the overall user testing (internal and external) costs.
• Managing and occasionally executing internal and external user tests. This involves:
• Directly observing participant gameplay and behaviors
• Surveying and/or interviewing participants
• Video capturing participants
• Developing extensive results reports for delivery to development teams.
• Help establish a unified analytics approach for all of 2K Games
• Representing user test results to the Production and Development teams.
• Providing heuristic reviews for multiple, simultaneous projects
• Managing user testing lab including part time staff and equipment maintenance.
• Managing and updating individual budgets per project as it relates to user testing (internal and external) costs.
• Documenting and updating best practices for the department.
• Liaising with external vendors to coordinate recruit participants and setup research venues
• Occasionally traveling domestically and internationally to assist in international user and focus testing.