Quality Assurance and Customer Support Lead

Description

Engineering | Mountain View, CA / Mid-Peninsula

You’ll begin by working on a cutting-edge Google ATAP project creating a new content-authoring and delivery environment for artists, driven and being used by former Pixar animators and directors. Initially you will be located at Google's main campus in Mountain View, with your permanent DigitalFish office located mid-Peninsula. Some of our other partners include LEGO, NASA, Pixar and DreamWorks, and you can expect to intersect with these other projects over time.

Ideal candidates will have 5-10 years work experience, but if you think you’re right for this position, contact us; we’ll listen.

Responsibilities

• Receive, triage, validate, and manage (in JIRA and RallyDev) reported issues from artists and technical users, product management, and your own testing.
• Work closely with the development team to communicate known issues.
• Coordinate issue triage and prioritize issues for resolution with the Engineering Lead.
• Help to design and put into place automated tests.
• Perform and oversee manual acceptance tests.
• Define, iterate, and execute upon internal software test plans.
• Work with DigitalFish and Google developers and the Engineering Lead to define a project test plan, verify milestone builds, and determine final project acceptance upon conformance with test plan.
• As first person in the role, prepare for and contribute to guiding expansion of the QA and Customer Support organization.

Minimum Requirements

• 5+ yrs professional quality assurance, customer support or closely related software development experience
• 1+ yrs experience in QA leadership, support management or project management roles
• Experience in a customer-facing role, particularly if involving creative or other non-technical users
• Experience delivering finished products to paying customers
• Practical knowledge and experience in C/C++, Python, Lua or other OOP languages and familiarity with OOP concepts
• Test-automation setup and scripting experience
• Working knowledge of Subversion or similar software revision control systems
• Practical experience employing JIRA or other issue-management software

Compensation and Benefits

• Competitive salary plus equity per qualifications
• Full benefits with excellent health plan
• Work with an A+ Team, well-respected in the industry
• Work with humble, nice people! Really.

Location
Initially you will be located at Google in Mountain View, CA, with your permanent DigitalFish office located mid-Peninsula.

Additional Info
We are an equal opportunity employer and are hiring immediately. We look forward to hearing from you. Be sure to indicate the title of the position for which you are applying.