Support Analyst - GIS - National Geospatial Intell

Description

ESRI is the world leader in GIS software development with more than 35 years of carefully managed growth. We develop and support innovative tools for visualizing, analyzing, and managing geographic data on the desktop, across the enterprise, in the field, and on the Web. ESRI software is used in more than 300,000 organizations worldwide including each of the 200 largest cities in the United States, most national governments, more than two-thirds of Fortune 500 companies, 60 worldwide health ministries, and more than 7,000 colleges and universities.

We employ 4,000 people worldwide, 1,700 of whom are based at our Redlands headquarters, a community ideally located in Southern California. Our mission is to improve our world through delivering GIS software and solutions that enable better decision making. We offer exceptional benefits, competitive salaries, 401k and profit sharing programs, paid holidays, scholarships, tuition assistance, and much more.

Do you have a unique combination of strong technical and customer service skills? Utilize the latest ESRI technology in this consultative support role to provide timely, expert on-site assistance to our National Geospatial Intelligence Agency (NGA) customer in Washington, DC. Work directly with the customer to facilitate information sharing, understanding, analysis, and decision making through the direct application of GIS technology to ongoing operations.

Responsibilities:
Provide high-quality support to end users of ESRI software to help them resolve technical problems quickly and effectively
Monitor and respond to NGA internal technical forums, Wikipedia and Intelipedia sites
Work closely with Account Management team to identify and address customer concerns and needs
Test software and hardware to troubleshoot issues and evaluate solutions
Determine or recommend software changes to programmers/software engineers
Plan, organize and deliver technical workshops on ESRI software