User Testing Manager - 2K Games

Description

User Testing Manager - 2K Games


SUMMARY:

Assist the Production and Development teams in analyzing the status and quality of games by planning and executing user tests ranging from internal usability tests to cross studio playtests to external focus tests driven by qualified third party vendors.


JOB RESPONSIBILITIES:

- Planning internal (on-site) and external (using a third party vendor) user tests. This involves:
- Gathering research requirements
- Organizing and leading meetings with project stakeholders
- Scheduling participants and budgeting incentives
- Assisting in the development of user testing plans
- Budget forecasting, per project, the overall user testing (internal and external) costs.
- Executing internal and external user tests. This involves:
- Directly observing participant gameplay and behaviors
- Surveying and/or interviewing participants
- Video capturing participants
- Developing extensive results reports for delivery to development teams.
- Representing user test results to the Production and Development teams.
- Providing heuristic reviews for multiple, simultaneous projects
- Managing user testing lab including part time staff and equipment maintenance.
- Managing and updating individual budgets per project as it relates to user testing (internal and external) costs.
- Documenting and updating best practices for the department.
- Liaising with external vendors to coordinate recruit participants and setup research venues
- Occasionally traveling domestically and internationally to assist in international user and focus testing.