Description
Community and Social Media Manager - 2K Games
POSITION OVERVIEW
This position reports to the Director of Social Media and Consumer Relations and is based out of Novato.
RESPONSIBILITIES
· Create, manage, and execute community and social media plans, working with internal departments, developers, and external agencies to get approvals and most importantly: create great content.
· Consumer forward attitude: ensure our provided information, efforts and actions are consumer-forward.
· Be wired and engaged: Know your audience, where they are, how they interact, and speak their language. Understand and follow the latest software, platforms, and technologies, and be visible and helpful.
· Become a creative force: come up with ideas and run with them, creating and distributing product content across multiple platforms.
· Work with PR and marketing on community and digital media support plans. Have a deep understanding of each product you speak of – play often.
· Work with and manage supporting external vendors who support our community efforts.
Assist the customer service manager and our customer service department in identifying, routing, and escalating customer service issues to the proper personnel and departments.
· Train in and understand our social media analytic tools, contest and polling functionality, livestream technology, and social media software.
· On-screen personality: be confident and prepared to host and co-host livestream events and broadcasts, showcasing and playing the company's product and conducting on and off site interviews inside and outside the gaming industry.
· Take part in trade, developer, and consumer shows with community presence, including on site support and travel.