Documentation and Web Localization Project Lead

Do you have a passion for and a desire to help GIS users apply the latest technology? We need your expertise to design, write, and certify Help content for ArcGIS. Join the team that collaborates to evolve the geographic approach for how GIS professionals apply ArcGIS to make a difference in their work. The ArcGIS platform is used by millions of people worldwide and enables them to apply intelligent online maps to support their work in businesses, governments, and communities everywhere. The documentation and websites for ArcGIS provide crucial guidance to successfully apply GIS across a variety of settings and communities.

Responsibilities:

• Coordinate with authors, documentation managers, and the product localization team to deliver high quality help and documentation in multiple languages and formats
• Determine localization deliverables and schedules for product documentation and multiple websites
• Work with development teams and content providers to establish and meet deadlines and prepare source documents for translation
• Import localized content into a content management system (CMS); export and package content for handoff to vendors
• Oversee the development of localization publishers and use those publishers to generate installed content and web content
• Test final formatted documents to ensure quality standards have been met; develop QA reporting and tracking
• Work with web development and operations teams, software development and localization teams, project managers, vendors, and international distributors
• Stay up to date with new technologies and trends in the web design space
• Communicate all present and foreseeable project issues to the Resources and Documentation Program Manager
• Follow rigid internal certification processes, standards, and policies

• Bachelor’s in a related field (DTP, localization, business, journalism, etc.); master’s in a related field preferred and may be substituted for experience, depending on position level
• Minimum of two years of documentation and localization experience
• Experience with project management processes and software such as Scrum, BaseCamp, SharePoint, and Action Method
• Experience with industry-standard technologies such as HTML, CSS, XML, XSLT, HTML5, PDF, HTMLHelp, and CHM
• Experience with content management systems such as SDL Trisoft (LiveContent), GitHub, and Sitecore
• Excellent leadership skills and ability to hold others accountable
• Strong problem-solving skills with a strong interest in finding, diagnosing, and repairing issues
• Excellent organizational skills and attention to detail, with strong multi-tasking ability

Recommended Qualifications:

• Defect management, defect reporting, and defect metrics experience
• Understanding of locales, encodings, and character sets
• Bilingual or multilingual skills; localization QA experience (both functional testing and linguistic verification)
• Knowledge of ArcGIS software and ArcGIS Online
• Working knowledge of the software development process and localized product release

Our passion for improving quality of life through geography is at the heart of everything we do. Esri’s geographic information system (GIS) technology inspires and enables governments, universities, and businesses worldwide to save money, lives, and our environment through a deeper understanding of the changing world around them.

Carefully managed growth and zero debt give Esri stability that is uncommon in today's volatile business world. Privately held, we offer exceptional benefits, competitive salaries, 401(k) and profit-sharing programs, opportunities for personal and professional growth, and much more.

 Esri is an equal opportunity employer (EOE) supporting diversity in the workforce.