Key Consumer Manager

Description

Overview:

The New York City studio is adding a skilled Key Consumers Manager to provide top service to VIP players. Reporting to the Producer, you will be responsible for interacting with and managing PAUs (paying active users) to ensure their gaming experience is top notch. We don’t want to have just good customer service – we want to have legendary customer service!

Responsibilities:

Help create the next generation of top-quality iOS games by play testing video games designed to entertain millions worldwide!

What You’ll Be Doing:

Representing the company through direct communications with VIP players
Summarizing player feedback to communicate it clearly and concisely to development teams
Monitoring the implementation of corrections for PAUs
Proposing solutions meant to improve player experience overall
Offering design proposals to increase average purchases and game time
Recruiting specialized talent to join game teams
Committing fully to the needs of the player customers and serving them with integrity. Players are our purpose. And every player we keep is one less we need to find.
Being highly proactive and provide continuous feedback to development team.

This is a full-time permanent (non-contract) position with 100% paid health insurance, vision insurance, dental insurance, vacation time, sick days, 10 annual holidays, free gym membership, and other benefits.

Qualifications:

You Are:

An experienced game industry Community Manager (2+ years) with a track record in social or mobile games of improving your communities’ experience
A top graduate with a Bachelor’s or higher in PR, Marketing, Game Design, or similar fields.
Experienced making game design decisions in a development team.
An excellent communicator, an engaging speaker, and a skilled active listener.
A creative problem solver: You think differently than others and are able to look beyond a situation’s parameters to suggest new approaches.
A gamer across multiple genres, especially on mobile - we name it, you’ve played it!
Fluent in English, so we can all be on the same page.

Gameloft is where you want to be.

Live in one of the most entertaining and exciting cities in the world - New York City!!! This opportunity offers:

* Fun, passionate and creative studio with a casual, friendly atmosphere - we love to play, board games, video games, ping pong, air hockey and foosball!
* International environment which offers daily contact with other countries & cultures
* Challenging and rewarding work on the next great frontiers in games
* Excellent benefits and studio culture

A leading global publisher of digital and social games, Gameloft® has established itself as one of the top innovators in its field since 2000. Gameloft creates games for all digital platforms, including mobile phones, smartphones and tablets (including Apple® iOS and Android® devices), set top box, connected TVs and consoles. Gameloft partners with leading international brands such as UNO®, Spider-Man®, James Cameron’s Avatar™, Ferrari® and Sonic Unleashed®. Gameloft also operates its own established franchises, such as Real Football, Asphalt™, Modern Combat 2: Black Pegasus and N.O.V.A Near Orbit Vanguard Alliance®. Gameloft is present in all continents, distributes its games in 100 countries and employs over 6,000 developers. Gameloft is listed on the Paris Stock Exchange (ISIN: FR0000079600, Bloomberg: GFT FP, Reuters: GLFT.PA).

Previous hit Gameloft games include: Despicable Me: Minion Rush, Asphalt 8: Airborne, My Little Pony Friendship is Magic, Ironman 3, Kingdoms & Lords, GT Racing 2, Shark Dash, Oregon Trail: American Settler, A Good Day to Die Hard, NOVA: Near Orbit Vanguard Alliance, Littlest Pet Shop, The Dark Knight Rises, PLAYMOBIL Pirates, Real Soccer 2012 HD

This Job is no longer active!