This position provides the highest level of technical support for Autodesk Customers, and requires a detailed understanding of Autodesk M&E products, with a focus on Autodesk® Motion Builder® and Maya®.
A Specialist's primary responsibility is to provide technical support to external customers and internal staff. A Premium Support Specialist works with our most advanced 2D and 3D products, resolves technical issues and documents these and solutions in our knowledgebase, and reports product enhancements to our Product Development teams. As Support Specialist, you may be assigned special projects including: new products features and documentation review, creating and delivering trainings, product demos, and presenting at technical forums.
Essential duties and responsibilities:
• Provide technical support to customers as well as internal staff, through web interface, via email and phone when appropriate.
• Document problem resolutions in the database tools.
• Provide guidance to team members researching technical issues.
• Research, verify, and generate detailed defect reports and wishlist requests.
• Work with development, testing and documentation teams during product development cycle to ensure quality control.
• Attend trade shows, perform customer visits or give product demonstrations.
• Work with a Manager to develop a personalized employee development plan that includes training and project assignments that enhance product knowledge and general business skills.
• Investigate, develop and present formal and informal training on Autodesk products and support issues.
• Develop training plans and mentor new product support team members as well as key customers.
Required Experience:
• Bachelor's degree or equivalent experience in Industrial Design, Computer Science, or related field.
• Experience troubleshooting software and hardware problems.
Required Skills:
• Fluency in English. Any other language skills (French, Italian, Spanish, German or Russian) is a plus.
• Advanced knowledge of Autodesk® Motion Builder® and Maya® and as well as OTHER AUTODESK M&E ® products.
• Strong experience with MEL scripting and Python scripting • Excellent verbal and written communication skills; ability to convey complex technical details coherently.
• Strong customer service skills including phone etiquette and conflict resolution.
• Strong troubleshooting and analytical skills.
• Ability to present technical information to a live or virtual audience.
• Must be decisive, self-motivated and proactive, possessing strong desire to learn.
• Excellent Team player enjoying supporting and interacting with other members of a shared responsibility team.
• Ability set priorities of various assignments and complete them within allocated deadlines with little or no supervision.
Desired Skills:
• MCSE Certification and or Red Hat is a plus.
Location:
• Venice, California USA.