Front Line Support Engineer, Animation

Description

Front Line Support Engineer, Animation

SUMMARY:

Pixar’s Software R&D Team is responsible for developing and maintaining Pixar’s in-house, movie production software. We are looking for someone to provide world-class customer support for our animators, troubleshooting issues and providing workarounds. In this role, you will be interacting directly with the creative and brilliant artists who produce Pixar’s feature and short films, and the talented engineers who create their world-class tools. You will be providing in-person assistance to production users adopting new software in a fast-paced, real-world production environment.

RESPONSIBILITIES:

• Provide world-class user support, troubleshooting issues and providing workarounds
• Reproduce bugs filed by users and thoroughly document findings in bug tracking database
• Explore workflows to gain a deeper understanding of the user experience
• Analyze and report performance characteristics of the tools when investigating issues
• Provide regular feedback about the tools usage in terms of performance, stability, trends, etc. to developers and QA

QUALIFICATIONS:

• Minimum of 2 years professional-level experience in fast-paced, deadline-driven, technical work environments
• Proven ability to work directly with end-users, helping to solve unique technical challenges
• Proven ability to work closely with developers and QA
• Excellent communication skills
• Self-directed, detail-oriented and patient
• Knowledge of QA methodology, processes, and tools necessary
• Direct experience using software under Unix required

PREFERRED SKILLS:

• Comfortable using debuggers, and memory and performance analysis tools
• Experience with 3D graphics applications such as Maya, Houdini, Katana, etc.

Pixar is an Equal Opportunity Employer. | Follow us on Twitter @PixarRecruiting.