Help Desk Supervisor / Systems Administrator

Description

HELP DESK SUPERVISOR / SYSTEMS ADMINISTRATOR

Summary: 

Primary job functions will be to oversee systems and manage our Help Desk staff. Applicants will be highly motivated and organized, able to work as part of a team, and willing to learn from a talented and diverse team around them. Reports to the IT Manager.

Job Responsibilities:

• Active Directory maintenance, user creation and group administration, including MS Exchange attributes
• Manage staff of three
• Diagnose and resolve hardware/software issues in Las Vegas office with the helpdesk and systems teams
• Monitor, troubleshoot & escalate when required, including Aspera, IIS/Web interfaces, Network Attached Storage, etc.
• Building and deploying computer workstations and associated software packages
• Maintain backup strategy
• Working with computer workstation hardware and putting together computer workstations
• Working with TCP/IP based networking products
• Provide timely and creative solutions to difficult problems
• Manage hardware inventories to organize, label, and provide asset tracking for various computer and A/V hardware

Requirements:

• High School diploma or equivalent
• Minimum age of 18 years and above
• Must be able to communicate effectively in English, in both written and oral forms
• 2-4 years of relevant experience in systems administration and help desk services
• Proven management/supervisory experience within an IT environment
• Expert level Active Directory Administration
• Strong experience with Microsoft Windows and Macintosh operating systems
• Possess a thorough understanding of principles of TCP/IP based networks
• Knowledge of computer workstation functionality and components
• Dedication, teamwork and professionalism
• The ability to handle high pressure situations and deal with ambiguity
• Possess a thorough understanding of consumer-level audio, video, and home theater equipment including the ability to hook up, manage, and tear down A/V equipment
• Excellent written and verbal communication skills
• Reliable, and can be counted on to work all scheduled work days
• Will need to be able to work flexible hours, rotating & on-call schedules
• Capable of working any mandatory overtime; which can occur during the work week, weekends, and occasional holidays
• Ability to sit for long periods of time, climb ladders, crawl under desks, walk to all departments and work over head
• Must be able to lift up to 50 lbs. unassisted and occasionally lift more than 50 lbs.

Desired Qualifications:

• Some familiarity of game development systems is advantageous
• Familiarity with hardware/software asset tracking and inventory systems
• Interest and knowledge of video games and game development