SAN FRANCISCO Technology Coordinator

Description

As part of ILM’s Technology’s project management team, the Technology Coordinator acts as a significant point of information for assigned Technology departments. Primary emphasis is on scheduling, communication and coordination for a project or multiple projects. Works closely with management, technical supervisors, artists and project managers to coordinate support requests. Ensures a “quality of service” by following up on open issues and making sure requests are properly handled in a timely manner.

• Maintain and communicate schedules and project data in all technology systems and communication channels for the project management team, project leads, and supervisors 
  
• Ensure data integrity across multiple sources and tools including: published schedules, bug and task management system, vacation calendar and notes from production and team meetings
  
• Act as liaison between project management team and productions by conveying the status of support issues, schedule changes and development progress
  
• Partner with production in meeting preparation, ensuring that agendas are updated, issues are followed up on and publishing meeting notes as needed
  
• Handles basic administrative tasks for the department, including facilitating seating for new-hires, managing scheduling for guests and vendors visits, maintaining supply orders for the department, etc.
  
• Ensure that support requests are prioritized and tracked
  
• Manage the support rotation schedule on a weekly basis including updating the support webpage
  
• Generate occasional reports
  
• Special projects as necessary

• BA or equivalent work experience
  
• 2+ years’ experience in similar role
  

• Strong organizational and communication skills
  
• Ability to self-motivate and meet deliverables while working independently 
  
• Passion for details 
  
• Must have a desire to learn new software as needs arise
  

• Experience with Linux, Wordpress and bug-tracking databases 
  
• Experience in Film/Entertainment/Games production environment 
  
• Experience in a commercial software development environment 
  

• Experience with Word, Excel, Outlook, MS Project or other project management tools