Description
Apply online at: https://usccareers.usc.edu/job/los-angeles/technical-support-supervisor/1209/3941137
- Minimum Education: Bachelor's degree, Combined experience/education as substitute for minimum education
- Minimum Experience: 2 years
- Minimum
Field of Expertise: Experience in computing environments; specific user
support experience with operating systems, microcomputers, networks,
LANs, and network software. Supervisory experience.
- Supervises a staff of consultants providing computer hardware, software and network support to faculty, students and staff.
USC’s
School of Cinematic Arts is seeking a Technical Support Supervisor to
join its Creative Technology team. USC's School of Cinematic Arts is
considered one of the premier film schools in the country and works on
the cutting edge of technology in media production and post-production.
The
Technical Support Supervisor for Creative Technology supervises staff
and student workers who support faculty, students and staff in the
school’s labs, classrooms and theaters. The candidate must be an
excellent communicator with a proven track record of building strong
relationships with end-users and stakeholders while managing
expectations in the entertainment industry or a related academic
setting. The position requires experience in personnel management and
budgeting and is responsible for actively analyzing and directing the
team’s efficiency.
This position is responsible for the
day-to-day support and management of workstations, software, peripherals
and A/V equipment including Tier 1 and Tier 2 troubleshooting,
break/fix, deployment, inventory, repairs, user accounts and general
maintenance. The supervisor has the technical knowledge to resolve the
most complex technical issues and serves as an advanced user for
multiple media production software packages such as Avid, Maya, Nuke,
Adobe Creative Cloud and Unity. This role is also responsible for
guiding user documentation regarding technical aspects of the facility,
software and workflows.
Responsibilities: • Manages
specialized computer and software technical support activities covering
consulting, planning, documentation and end-user training.
•
Directly supervises all assigned subordinate staff. Recruits, screens,
hires and trains staff, as needed. Directly and/or indirectly supervises
all student workers within group.
• Manages budget for student workers, materials and supplies.
•
Supports and manages classroom and lab workstations, peripherals and
A/V equipment including Tier 1 and Tier 2 troubleshooting, break/fix,
deployment, inventory, repairs and general maintenance.
• Resolves complex technical support issues, and escalates advanced issues to Tier 3 team as needed
• Manages ticketing system and evaluates technical support metrics
• Leads team in creation and management of user accounts, passwords and access
• Manages technical support team’s priorities and assigns tasks to appropriate personnel.
• Manages and oversees school-wide documentation system in concert with digital media specialists and other school personnel.
• In conjunction with other supervisors, manages team hours and support coverage of school’s classrooms and labs.
•
Contributes to the testing of new software by staff and, in concert
with other supervisor, designs and implements the school’s annual
computer imaging strategy.
• Oversees the planning, design and implementation of end-user technology training.
• Provides expertise on use of high-end technology in media production and post production.
Highly Preferred Qualifications:•
Bachelor's Degree in math, engineering or computer science with 3 years
directly related work experience providing a thorough knowledge of
network software and hardware.
• Specialized/technical training
with 2 years experience in computer and networking support. Working
knowledge of software applications and of network software and hardware,
especially those specific or unique to media content creation and
distribution. Strong working knowledge of media production software and
hardware. Strong communication and technical support skills.
•
An in-depth background or experience in media production and
post-production. Experience with production software packages such as
Avid Media Composer, ProTools, Adobe Creative Cloud, Maya, Unity,
Resolve and Nuke. Audio-visual support experience.
•
Experience in server and workstation systems, including Windows and OS
X. Additional experience with specialized media production technology.
Programming and/or web development experience is a plus.
•
Significant experience in media production/post
production/animation/visual effects/interactive media is highly
preferred. Significant experience with Apple OS X and Windows is highly
preferred.
Salary range for this position: $80,000 - $85,000.
The
University of Southern California (USC), founded in 1880, is located in
the heart of downtown L.A. and is the largest private employer in the
City of Los Angeles. As an employee of USC, you will be a part of a
world-class research university and a member of the “Trojan Family,”
which is comprised of the faculty, students and staff that make the
university what it is.
USC is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring ordinance. We provide reasonable accommodations to applicants and employees with disabilities.