Computer Services Consultant II
Description
Please apply online at: https://usccareers.usc.edu/job/los-a...i/1209/4753494
Digital Media & Technology Los Angeles, California
USC’s School of Cinematic Arts is seeking a Computer Services Consultant
II to join its Technical Support team in Creative Technology. The
School of Cinematic Arts is the premiere school for the study of
cinematic arts and provides instruction in production, post production,
animation, interactivity and gaming, writing, producing and cinema
studies. The facilities include state-of-the-art editing labs,
animation labs, visual effects labs, interactive studios, scoring and
mixing stages, film stages, and theatres, including a 55-seat IMAX
theatre.
The Computer Services Consultant II is a member of the Technical Support
team responsible for end-user support and equipment maintenance of all
computers, software and audio-visual equipment used in the school’s
instructional spaces.
The ideal candidate will have hands-on experience supporting end-users
and advanced technology in the entertainment industry (production,
post-production, visual effects, animation, gaming, interactive media
and/or audio-visual spaces.) The candidate should possess excellent
technical troubleshooting and customer service skills and be adept at
supporting both Mac and Windows computers. The role also requires a
strong working knowledge of media production software and A/V equipment.
Programming, scripting and database skills are highly desired.
Responsibilities:
- Provide Tier 1 and Tier 2 technical
support for all computers, software and audio-visual equipment used in
classrooms, labs, theatres and specialized spaces.
- Assist with deployment, maintenance, upgrades and inventory of all computers, peripherals and audio-visual equipment.
- Support on-site events and meetings.
- Maintain user accounts, permissions and quotas.
- Create procedures and documentation and provide technical training for students, faculty and staff.
- Serve as power user or subject-matter expert in at least two of the following areas:
- Software
programming and scripting. Experience using command line tools for Mac
and Windows. Ability to create or edit scripts and programs in batch
script, shell script, power shell, python, Visual Basic, HTML, MEL, C#
and/or C++. Working knowledge of software development tools including
versioning systems. Experience creating and automating processes and
pipelines in the media or gaming industries.
- Post-production and editing. Experience with Avid Media Composer,
ProTools and Adobe Premiere Pro including software troubleshooting,
ingest, exporting, codecs and production workflows. Hands-on knowledge
of creating deliverables including DCPs. Working knowledge of Avid
Workspace management and maintenance on a centralized SAN storage
device. Ability to streamline and automate workflows by batching or
scripting. Experience with color correction and color calibration.
- Animation and Visual Effects. Experience with software such as
Maya, Cinema4D, Photoshop, After Effects, Nuke, TV Paint and Toonboom.
Experience with render farms and render management, software
installations, file management, project optimization, workflows and
troubleshooting. Working knowledge of VR, AR, and stereoscopic 3D.
Ability to create or edit batch, python, MEL or HTML scripts to automate
processes.
- Audio-Visual support including cinema projectors, A/V racks,
conference rooms, AMX/Crestron control systems. Skilled at
troubleshooting, calibrating and optimizing A/V systems. Experienced
with DCPs, KDM management, media ingest, A/V switching and control, A/V
signals, racks and cabling. Knowledgeable with color management and
color calibration.
- Advanced entertainment and gaming technologies. Experience with
VR/AR, motion capture, green-screens, visual effects, game design and/or
game development. Experience installing and troubleshooting
cutting-edge technologies in the entertainment and gaming industries.
Preferred Experience:- Bachelor’s Degree in computers, engineering, science, math, information technology, entertainment technology fields
- 3 years’ experience in a technical support role in the entertainment or gaming industry
- Proficiency in at least two of the following areas:
- Software programming and scripting
- Post-production and editing
- Animation and Visual Effects
- Audio-visual equipment used in the entertainment industry
- Advanced entertainment and gaming technologies
This position may be required to work evenings or weekends as needed.
Out of town travel sometimes necessary. The hiring range for this
full-time position is $25.64 - $31.79 hourly and works a 37.5 hour work
week ( $50,000 - $62,000 annual).
Minimum Education: Bachelor's degree, Combined experience/education as substitute for minimum education
Minimum Experience: 2 years
Minimum Field of Expertise: Knowledge of computing environments.
Experience with networks, workstations, wireless communication, security
software and procedures. Working knowledge of associated hardware,
software, operating systems, and peripherals.
Please apply online at: https://usccareers.usc.edu/job/los-a...i/1209/4753494
USC is an equal opportunity, affirmative action employer. All
qualified applicants will receive consideration for employment without
regard to race, color, religion, sex, sexual orientation, gender
identity, national origin, protected veteran status, disability, or any
other characteristic protected by law or USC policy. USC will consider
for employment all qualified applicants with criminal histories in a
manner consistent with the requirements of the Los Angeles Fair Chance
Initiative for Hiring ordinance. We provide reasonable accommodations to
applicants and employees with disabilities.
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