Customer Support Engineer, RenderMan

Description

Summary of Position:

The RenderMan Products Group is responsible for the development and support of Pixar's world-renowned rendering software. A RenderMan Customer Support Engineer acts as the front line of support for the users of our software. A Customer Support Engineer is responsible for interacting with Pixar's customers and the RenderMan development and sales staffs to provide the highest quality customer service.

Responsibilities:

- Respond to customers' queries; track open service requests.
- Work with RenderMan Sales to manage customer software licenses.
- Administer the customer support website and forums.
- Test new features and bug fixes as they appear.
- Give feedback to developers regarding the consistency and usability of new features.
- As an experienced user of the software, assist the documentation and training staff with preparation of documentation and presentations.

Equal Employment Opportunity.