Customer Support Representative
Description
Nexon America, Inc. is the North American subsidiary of Tokyo-based NEXON Co., Ltd., a pioneer of interactive entertainment software and a world leader in free-to-play massively multiplayer online games. Nexon America titles include: MapleStory, Mabinogi, Combat Arms, Dungeon Fighter Online, Atlantica Online, Vindictus and Dragon Nest.
Nexon America is committed to offering competitive benefits and perks including but not limited to healthcare coverage, year-end break, subsidized onsite gym membership, language courses, massage chairs, free Starbucks coffee, vending snack machines and much more!
Job Description:
The Customer Support Representative uses ready made available tools to assist in the restoration of accounts, be it compensation or further. They are also responsible for answering of tickers and passing of judgment upon questioned accounts.
• Review, organize and provide answers to all tickets based on Nexon America’s company policy.
• Report in-game, technical and investigation issues to Sr. Customer Support Representatives.
• Maintain customer satisfaction.
• Maintain competency and understanding of at least 25% of the assigned ticket queries.
• Other duties as assigned.
This Job is no longer active!