System/Network Technician (Temp)

Description

Summary of Position:

WB Games is a leading developer and publisher of video games. Our Chicago location, NetherRealm Studios is looking for a new IT Technician, preferably with Level II Service Desk Experience. If you are highly skilled in User, Desktop, Hardware, and Software Dev Support, and have a proven track record of contributing in a team environment and managing technical tasks, you could be the newest addition to the Netherrealm Studios IT Team. Additionally, this position is responsible for service and support as it relates to Telecom/Mobile and Network/Server technologies and solutions. This is a temporary full time position.

Job Responsibilities:

Level I IT Help/Service Desk Technician

Set up and configuration of computers/laptops, mobile devices, phones, and dev kits.
Set up and configuration of workstations – mounting monitors/TVs, power/network mgmt, and audio components
Break/Fix of systems and hardware
Asset/Inventory Mgmt
Miscellaneous Facility Mgmt Tasks

Level II IT Help/Service Desk Technician

Software Configuration
User/Dev Account Mgmt
Troubleshooting and Analysis of systems, hardware, and issues.

Job Qualification Standards:

Work Experience

2 years IT Service Desk experience required (must provide references)

Education/Training

Minimum of 2 years in a College/University Computer Science or MIS program
Additional certifications and training applicable to the Service Desk function desired

Knowledge/Skills

Strong writing, communication, interpersonal, and organizational skills.
An understanding of team dynamics and excellent inter-team communication skills.
Ability to work well under pressure and tight deadlines.
Experience dealing directly with customers/end users
Extensive workstation build, rollout, imaging experience required
Experience working with, and escalating to, 2nd and 3rd Level technical support teams
Experience supporting Microsoft Solutions (Windows, Office, AD, SCCM)
Experience supporting corporate financial applications/systems
Experience supporting high end graphic, media, and animation tools
Familiarity with programming or development is a plus
Team player, positive attitude, and ability to remain cool under pressure
Willing to assist in areas outside of department to help the studio
Must be a problem solver

The Warner Bros. Entertainment Group of Companies is an equal opportunity employer and considers all candidates for employment regardless of race, color, religion, sex, national origin, citizenship, age, disability, marital status, military or veteran's status (including protected veterans, as may be required by federal law), sexual orientation or any other category protected by law.

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