Description
Are you an enthusiastic and outgoing person interested in
joining our IT Support team in our LA office? You will be working with a vast
and complex array of technologies for one of the world’s leading visual effects
and animation studios. You will work out of Los Angeles location and also
interface with our Sydney and Vancouver studios. The majority of the work will
be face-to-face with producers/head of departments and will require some email
correspondence with our Sydney support team during their business hours. Ideal
candidate should have knowledge of the animation production process, excellent
communication and follow-up skills, understanding of the demands of production,
and have a willingness to support production as dictated by their schedules.
What you’ll get to do:
·
Provide 1st/2nd level technical support
·
Assist in the planning and implementation of
additions, deletions and major modifications to the supporting local
infrastructure
·
Follow IT procedures as established by the
Sydney studio
·
Oversee the administration and maintenance of
the company’s Los Angeles infrastructure, including workstations,servers,storage, network, tape backups and video equipment
·
Ensure the reliable and efficient handling of
video media and image data to meet the needs of staff and clients through all service areas (transfer, duplication, display, editing, archiving)
·
Maintain video & data capture & transfer
systems (Mac, PC or other)
·
Perform maintenance on a broad range of video
equipment, including display set-ups and alignment through to cabling and routing, if required
·
Manage the company’s IP telephone and Video
Conferencing systems at the local level
·
Occasional requirement to perform after hours
and/or weekend support
·
Relocation of IT equipment (moving machine/s,
monitors etc)
·
Ensure that asset management, licensing,
OH&S, and other company policies are being adhered to
·
Get quotes and manage vendors, as required
·
Generate and maintain both internal and end user
documentation, as required
·
Take calls from Editorial when issues arise and
respond appropriately
·
Escalate issues to vendors if required
·
Assistance with daily office duties: includes
phone coverage, opening/closing of the office, office moves, etc.
What you bring:
·
Relevant technical skills and experience
·
Previous experience in either a entry/mid-level
system engineering role
·
Must have strong communication skills
·
Strong troubleshooting skills
·
Linux, Windows and OSX Operating System exposure
·
Networking and connectivity skills
·
MAC/PC maintenance and software installation
·
Installation and upgrading of MAC/PC hardware
·
Film/VFX Industry experience, a plus
·
Exhibit a passion for learning new skills,
techniques and technologies
·
Have a positive, can-do attitude
·
Good verbal and written communication skills
·
Effectively communicate with people with varying
levels of technical knowledge
·
Be able to work autonomously and as part of a
larger team in Sydney
·
A keen focus on attention to detail and customer
service
·
Ability to work remotely with multiple technical
departments in Sydney
·
Able to adapt to a fast-paced, high-pressure
environment with fluid requirements and deadlines
·
Exhibit a strong interest in technology and the
entertainment industry
·
Ability to work under pressure
·
Good organisational skills
·
Good analytical and problem solving skills
·
Ability to “think on your feet” to come up with
creative ideas and solutions to technical problems
·
Knowledge of and experience with Avid Media
Composer would be a bonus.
Education:
College, University or industry certification/training in
the field of IT
Please apply only if you are eligible to work permanently in
the US.
Animal
Logic is an independent
Australian company that has been at the forefront of creating digital content,
award winning design, visual effects and animation for the film and television
industries for over 25 years. With studios in Sydney and Vancouver and development
offices in Sydney and Los Angeles, Animal Logic continues to forge new
partnerships and collaborations with leading studios and filmmakers to develop
and produce stories that resonate with a global audience.
In 2017, Animal Logic
completed production on Peter Rabbit,
The LEGO® Ninjago Movie, Guardians of the Galaxy Vol. 2, Alien:
Covenant, and is currently in production on The LEGO® Movie Sequel
(2019). Other film credits include: The LEGO® Movie, Avengers: Age of
Ultron, The Great Gatsby, Legend of the Guardians: The Owls of
Ga’Hoole, 300, Happy Feet and The Matrix.
For over 25 years, Animal
Logic has remained committed to innovation, technical and creative excellence
and most importantly, creating a collaborative and storytelling culture with a
unique voice. We have BIG dreams!