Desktop Support Specialist
Description
Cinesite Vancouver Inc. is seeking a Desktop Support Specialist to join our awesome team!
Responsibilities:
- Troubleshoot and solve various desktop-related issues as they arise
- Provide first line support to studio artists
- Follow up with users to confirm issues are resolved
- Escalate difficult issues as required
- Setup and configure desktop computers, peripherals and accounts
- Support studio by organizing and cleaning equipment, tracking inventory, and other assigned duties
- Assist higher-level IT staff with server and infrastructure tasks as required
- Be proactive about finding and fixing potential issues
- Ensure safe, fast, and secure media movement in and out of the studio
Qualifications:
- Excellent knowledge of Linux and Windows operating systems as it relates to desktop users
- Excellent troubleshooting methodology and attitude
- Understanding of basic enterprise computer/networking infrastructure and terminology, such as:
- DNS, DHCP
- LAN, WAN, DMZ, TCP/IP, CIFS, NFS
- RDP, VNC, SSH, SCP
- AD GPOs
- IPMI, BMC, ILO
- Workstation components:
- Switches, firewalls, network attached storage
- Printers, peripherals, televisions, projectors, monitors
- Able to efficiently and effectively use CLI/shell OS commands
- Must be able to follow set protocols and best practices in a timely manner
- Strong interpersonal skills, relate well with all levels of the company
- Adapt quickly to changing priorities with a high level of patience
- Desire and ability to learn on your feet and complete tasks quickly
- Know your MBs from your GBs; know your kbps from your MBps
- Know your 2k from your 1080p
- Must have a valid driver’s license and own a car
- Must be able to lift and carry up to 25 kg
Optional Assets:
- Basic working knowledge of Bash/Batch/Powershell/Python scripting
- Experience with the following is considered an asset:
- animation/VFX-related software packages, such as: Maya, Nuke, Houdini, Photoshop
- configuration management software such as: Puppet, Chef, Ansible
- production tracking software, such as Shotgun and ftrack
- Active Directory and/or IPA
- server hardware, such as Dell, Supermicro, HPE
- administration of ‘G Suite’ products
https://www.cinesite.com/careers/
This Job is no longer active!