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Cinesite Animation Vancouver

Vancouver, British Columbia - Canada
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Desktop Support Specialist


Cinesite Vancouver Inc. is seeking a Desktop Support Specialist to join our awesome team!


  • Troubleshoot and solve various desktop-related issues as they arise
  • Provide first line support to studio artists
  • Follow up with users to confirm issues are resolved
  • Escalate difficult issues as required
  • Setup and configure desktop computers, peripherals and accounts
  • Support studio by organizing and cleaning equipment, tracking inventory, and other assigned duties
  • Assist higher-level IT staff with server and infrastructure tasks as required
  • Be proactive about finding and fixing potential issues
  • Ensure safe, fast, and secure media movement in and out of the studio


  • Excellent knowledge of Linux and Windows operating systems as it relates to desktop users
  • Excellent troubleshooting methodology and attitude
  • Understanding of basic enterprise computer/networking infrastructure and terminology, such as:
    • DNS, DHCP
    • RDP, VNC, SSH, SCP
    • AD GPOs
    • IPMI, BMC, ILO
    • Workstation components:
      • CPU, GPU, RAM, SSD, PSU
    • Switches, firewalls, network attached storage
    • Printers, peripherals, televisions, projectors, monitors
  • Able to efficiently and effectively use CLI/shell OS commands
  • Must be able to follow set protocols and best practices in a timely manner
  • Strong interpersonal skills, relate well with all levels of the company
  • Adapt quickly to changing priorities with a high level of patience
  • Desire and ability to learn on your feet and complete tasks quickly
  • Know your MBs from your GBs; know your kbps from your MBps
  • Know your 2k from your 1080p
  • Must have a valid driver’s license and own a car
  • Must be able to lift and carry up to 25 kg

Optional Assets:

  • Basic working knowledge of Bash/Batch/Powershell/Python scripting
  • Experience with the following is considered an asset:
    • animation/VFX-related software packages, such as: Maya, Nuke, Houdini, Photoshop
    • configuration management software such as: Puppet, Chef, Ansible
    • production tracking software, such as Shotgun and ftrack
    • Active Directory and/or IPA
    • server hardware, such as Dell, Supermicro, HPE
    • administration of ‘G Suite’ products

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