THE PRODUCT.
Flix is a visual story development tool for feature film, TV production, games, and more. Designed to promote fast-paced creative collaboration, Flix removes the technical barriers that can cause frustration and slow you down.
With Flix, directors, producers, story artists, editors, and 3D layout and previs artists can all collaborate in one easy-to-access place, letting them explore and iterate freely; deliver faster story turnarounds; and share involvement in the development of a project earlier in the process.
THE ROLE.
Foundry is in search of a Customer Support Engineer, Flix who will work with our leading story development hub for animated film, TV, and gaming - Flix team. The Customer Support Engineer, Flix will take ownership of technical tickets and communication updates between internal teams.
You will be the technical ambassador for Foundry’s Flix product, and you will be responsible for providing quick and professional response to customer questions and issues.
Our customers are industry leading artists and technical directors from companies like Walt Disney, Warner Bros, Sony, Dreamworks and Pixar, with whom you will be communicating directly to troubleshoot real post-production environment problems. You will also be coordinating with our internal engineering teams during troubleshooting and may be required to help the engineers provide on-site support for customers.
THE RESPONSIBILITIES.
PERKS & BENEFITS.
25 days holiday + bank holidays
Pension scheme & life assurance
Health cash plan & medical insurance,
Season ticket loan
Company’s social events
Beer O’Clock Fridays
Gym memberships
Learning & development plans
Foundry’s discount & saving scheme
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability