Description
Imaginary
Forces is a creative company with studios in Los Angeles and New York City. We
are currently looking to fill a Desktop Support role for the New York office.
The
position will provide frontline helpdesk support for a 15-30 person, fast-paced
studio as part of a bi-coastal team. You will work closely with all levels of
the company to resolve technical issues in a timely and efficient manner. This
position is entry to mid level and will report to the IT Manager.
Basic
Responsibilities Include:
· Effectively
handling customer and user troubleshooting in a friendly and efficient manner.
· Maintain
workstations (including desktops and laptops) in a manner consistent with
standard operating procedures.
· Image,
install, deploy, manage, and support hardware, software, plugins, email,
phones, peripherals, conference rooms, and other user-related operations.
· Administer
user accounts, machine configurations, and system inventory.
· Troubleshoot
all hardware and software issues (including creative software).
· Assists Senior IT
Staff with complex issues, analysis, and initiatives
· Monitor and help manage
CGI render pipeline.
· Be
available for after hours and on call support.
· Other
Duties as assigned.
Required
Skills:
· Strong
ability to troubleshoot technical issues (software and hardware)
· Prior
helpdesk experience supporting Mac OS/Windows environments.
· Strong
understanding of Microsoft Windows.
· Knowledge
of production or post-production workflows
- Strong
communication skills with excellent customer service.
- Ability to
manage and prioritize multiple projects and tasks.
· Ability
to lift up to 50 pounds.
Desired
Skills:
· 1+
years’ experience supporting a video production or VFX environment.
· Expert
Mac OS/Windows OS Knowledge
· Basic
understanding of Active Directory and IP networking.
· Familiar
with Unix / Linux operating systems.
· Familiar
with Deadline Render Manager or similar software (Render wrangler preferred).
· Experience
supporting media applications such as Adobe Suite, Autodesk Maya, Cinema 4D,
Nuke, Etc is strongly preferred.