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Imaginary Forces

New York, New York - United States
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Tech Support Specialist - NY


Imaginary Forces is a creative company with studios in Los Angeles and New York City. We are currently looking to fill a Desktop Support role for the New York office.


The position will provide frontline helpdesk support for a 15-30 person, fast-paced studio as part of a bi-coastal team. You will work closely with all levels of the company to resolve technical issues in a timely and efficient manner. This position is entry to mid level and will report to the IT Manager.


Basic Responsibilities Include:

·       Effectively handling customer and user troubleshooting in a friendly and efficient manner.

·       Maintain workstations (including desktops and laptops) in a manner consistent with standard operating procedures.

·       Image, install, deploy, manage, and support hardware, software, plugins, email, phones, peripherals, conference rooms, and other user-related operations.

·       Administer user accounts, machine configurations, and system inventory.

·       Troubleshoot all hardware and software issues (including creative software).

·       Assists Senior IT Staff with complex issues, analysis, and initiatives

·       Monitor and help manage CGI render pipeline.

·       Be available for after hours and on call support.

·       Other Duties as assigned.


Required Skills:

·       Strong ability to troubleshoot technical issues (software and hardware)

·       Prior helpdesk experience supporting Mac OS/Windows environments.

·       Strong understanding of Microsoft Windows.

·       Knowledge of production or post-production workflows

  • Strong communication skills with excellent customer service.
  • Ability to manage and prioritize multiple projects and tasks.

·       Ability to lift up to 50 pounds.


Desired Skills:

·       1+ years’ experience supporting a video production or VFX environment.

·       Expert Mac OS/Windows OS Knowledge

·       Basic understanding of Active Directory and IP networking.

·       Familiar with Unix / Linux operating systems.

·       Familiar with Deadline Render Manager or similar software (Render wrangler preferred).

·       Experience supporting media applications such as Adobe Suite, Autodesk Maya, Cinema 4D, Nuke, Etc is strongly preferred.

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