Support Engineer
Description
Are you a Support Engineer committed to providing an exemplary
level of customer service? Then read on!
This position is responsible for supporting and maintaining
the company’s IT systems and networks and for providing efficient
desktop/laptop support to all business users. The Support Engineer installs and
configures computer systems, diagnoses hardware and software faults and solves
technical and application problems.
Central to the position will be the passion for learning new
skills and broadening your knowledge of technologies. You must have a can-do
attitude, excellent attention to detail, be a strong communicator at all levels
and have a calm attitude with the ability to thrive within a team environment.
What you’ll get to do:
- Install and configure computer systems, diagnose
hardware and software faults and solve technical and application problems
associated with digital production equipment workflows
- Monitoring and maintaining computer systems and
networks
- Assist in the maintenance of IT services to all
Animal Logic staff, ensuring that they run effectively and issues are repaired
- Respond to problems promptly, escalating issues
where necessary to senior staff
- Setting up and disabling users' accounts and
profiles
- Responds to issues associated with production
and IT infrastructure
- Support overall technical goals in partnership
with software, R&D and production groups
- Communicate with the team and other departments
for any IT support related issues
- Sharing all acquired knowledge concerning
problem resolutions
- Prepare equipment for deployment to client
locations, including rebuilding, testing, cleaning and packing
- Provides physical support for the movement of
equipment around the facility
- Provide support to external clients as required
- Occasional after hours and weekend support
available is also required
What you bring:
- 2+ years’ experience working in a Support
Engineer role or similar
- Experience with Linux (Centos or RHEL), Windows
and MacOS operating systems
- Basic knowledge of Microsoft Active Directory,
SQL Server & Exchange Server, Linux/Unix servers, VMware, & IP
telephone systems
- Experience supporting Microsoft Office, Adobe
Creative Cloud and financial systems
- Experience with AV Systems and connections,
video conferencing systems
- Windows packaging and deployment experience
- Experience in supporting complex Networking
environments
- Knowledge of techniques, materials and equipment
used in the production of digital media (ie. Avid)
- Demonstrated ability to identify faults and find
solutions with IT equipment
- Ability to operate autonomously with a strong
sense of personal responsibility for task completion
- Demonstrated ability to learn quickly and adapt
to new processes
- Ability to multi-task, prioritize and problem
solve
- Strong sense of client service and attention to
detail
- Strong written and verbal communication skills
- The ability to convert documentation to plain
English
- Bachelor’s degree in Computer Science, Computer
Engineering, Information Technology or related field or an equivalent level of
competence obtained through experience, education and/or training
- Experience working within an Entertainment/Media
industry is desirable
Due to security reasons please do not include any links
to Dropbox or Google Docs.
Animal Logic is currently in production on Peter Rabbit 2 and is creating visual
effects for Captain Marvel. Recent
productions include The LEGO® Movie 2: The Second Part, Peter Rabbit, The LEGO® Ninjago Movie,
Guardians of the Galaxy Vol. 2 and Alien: Covenant. Other film
credits include: The LEGO® Movie, Avengers: Age of Ultron, The
Great Gatsby, Legend of the Guardians: The Owls of Ga’Hoole, 300,
Happy Feet and The Matrix.
If you want
to create GREAT WORK with GREAT PEOPLE then come and join us at
Animal Logic, Vancouver.
This Job is no longer active!