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Madison Square Garden

San Francisco, California - United States
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AV Service Technician



The AV Service Technician at MSG Ventures will help

maintain our diverse group of permanent installations, for both external

clients as well as our own internal installations, including the test 

venues for The Sphere. The AV Service Technician is responsible for acting

as the primary resolver of issues for the Service Team, and is skilled at 

diagnosing and troubleshooting a variety of AV systems. The Service 

Technician troubleshoots and solves all but the most complex service 

issues, and ensures issues are escalated to the appropriate groups 

when necessary. 


* Become deeply familiar with our existing client installations, 

including user-facing functionality and their internal architecture

* Monitor service desk queues, respond to requests, perform 

technical assessments,attempt to troubleshoot problems and isolate faults 

in accordance with support agreements

* Collaborate with internal and external teams to troubleshoot and resolve 

issues remotely

* Engage vendors for hardware problems covered under existing support contracts

* Ensure timely resolution and/or escalation of customer issues

* Update all relevant and required documentation 


* You do not have to match all the listed qualifications exactly to apply;

they are a guideline and part of our wish list. The only required 

qualification is a drive for continuous improvement.

* BS degree in CS, EE, CE and/or 1+ years of relevant experience maintaining 

A/V installations

* Familiarity with support and issue tracking tools such as Zendesk,

Jira and Confluence

* Experience with a range of display products, including projection, LED,and LCD

* Familiarity with PC hardware, Windows, Ubuntu, Docker, VNC, RDP, VPN, SSH,

git and Robocopy. Ideally you’ve had experience with TouchDesigner 

and NodeRed as well.

* Ability to effectively work with teams through ticketing system,

email, instant messaging

* Ability to describe technical concepts to non-technical customers

and team members

* Ability to work on multiple projects and prioritize tasks for each

* Attention to detail regarding documentation and issue tracking

* Dedication to excellent customer support.

* Strong oral and written communication skills and ability to establish relationships 

with internal and external partners

* Self-directed and capable of working effectively in a dynamic environment. 

You are organized and it shows

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