Support Manager

Description

Are you a deep thinker that loves to solve problems, is patient and focused, brings an unparalleled level of detail and thoroughness to your work and understands that customer service means more than saying yes.

We’re looking for a Support Manager that can bring these characteristics to our company. If you’ve worked in customer service or on a technical support service desk, and you are interested in transitioning to the gaming industry then New World may be the perfect opportunity. Not sure if this is a good fit for you? If you can answer yes to at least 3 of the following four statements then you should take a chance and apply for this role:

• You are highly organized with solid writing and documenting skills.
• You love setting objectives and figuring out how to achieve them.
• Puzzles appeal to you.
• You prefer written over verbal communication.

The boring details (a/k/a Qualifications):

• Knowledge and proficiency with at least one industry ticketing software system (Jira, Remedy, ServiceNow, etc.)
• Experience creating, optimizing and maintaining a knowledge base related to troubleshooting technical support problems
• 2+ years of providing technical support to customers via email and forums
• Understanding and proficiency navigating social media platforms
• Working knowledge of QA practices and procedures
• Exceptional written communication skills

The extras (a/k/a Shining Qualifications):

• In-studio game industry experience
• Love playing video games and have a preferred genre
• Understanding of various programming languages
• Management experience
• Community management experience

Please click the Apply Now link and send us your resume as well as a note about why you want to work for New World. In addition, please follow this link and complete our applicant survey.