USC’s School of Cinematic Arts is
seeking a Technical Support Supervisor to join its Creative Technology team.
USC's School of Cinematic Arts is considered one of the premier film schools in
the country and works on the cutting edge of technology in media production and
post-production.
The Technical Support Supervisor oversees
staff and student workers who support faculty, students, and staff in the
school’s labs, classrooms, and theatres. The candidate must be an excellent
communicator with a proven track record of building strong relationships with
end-users and stakeholders while managing expectations in the entertainment
industry or a related academic setting. The position requires experience in
personnel management, budgeting, and technical support and is responsible for
actively analyzing and directing the team’s efficiency.
This position is responsible for
the day-to-day support and management of workstations, software, peripherals,
and A/V equipment including Tier 1 and Tier 2 troubleshooting, break/fix,
deployment, inventory, repairs, user accounts, and general maintenance. The
supervisor should possess the technical knowledge to resolve the most complex
technical issues and serves as an advanced user for multiple media production
software packages such as Avid, Maya, Nuke, Adobe Creative Cloud, and Unity.
This role is also responsible for guiding user documentation regarding
technical aspects of the facility, software, and workflows.
Responsibilities:
·
Manages specialized computer and software
technical support activities covering consulting, planning, documentation and
end-user training.
· Directly
supervises all assigned subordinate staff. Recruits, screens, hires, and trains
staff, as needed. Directly and/or indirectly supervises all student workers
within group.
· Manages
budget for student workers, materials, and supplies.
· Supports
and manages classroom and lab workstations, peripherals, and A/V equipment,
including Tier 1 and Tier 2 troubleshooting, break/fix, deployment, inventory,
repairs, and general maintenance.
· Resolves
complex technical support issues and escalates advanced issues to Tier 3 team,
as needed.
· Oversees
ticketing system and evaluates technical support metrics.
· Leads
team in creation and management of user accounts, passwords, and access.
· Manages
digital media support team’s priorities and assigns tasks to appropriate personnel.
·
Manages and oversees school-wide documentation
system in concert with digital media specialists and other school personnel.
·
In conjunction with other supervisors, manages
team hours and supports coverage of school’s classrooms and labs.
· Contributes
to the testing of new software by staff and, in concert with other supervisor,
designs and implements the school’s annual computer imaging strategy.
·
Oversees the planning, design, and
implementation of end-user technology training.
·
Provides expertise on use of high-end technology
in media production and post-production.
·
Oversees and implements hardware inventory for
Creative Tech & Support group.
·
Oversees and updates school’s Knowledgebase and
is responsible for documentation.
Job
Specific information:
Significant experience in media
production/post production/animation/visual effects/interactive media is
required. Significant experience with Apple OS X and Windows is a MUST.
Minimum Qualifications: Bachelor’s
Degree or equivalent experience or education.
Specialized/technical training with
2 years’ experience in computer and networking support. Working knowledge of
software applications and of network software and hardware, especially those
specific or unique to media content creation and distribution. Strong working
knowledge of media production software and hardware. Strong communication and
technical support skills.
Preferred Qualifications:
Bachelor's Degree in math,
engineering, or computer science plus 10 years directly related work experience.
Thorough knowledge of software and hardware utilized by all divisions of school. Proven track record and experience in project
management and team supervision.
In-depth background or experience
in media production and post-production. Experience with production software
packages such as Avid Media Composer, ProTools, Adobe Creative Cloud, Maya,
Unity, Resolve, and Nuke. Audio-visual support experience is a plus.
Experience in server and
workstation systems, including Windows and OS X. Additional experience with
specialized media production technology. Programming and/or web development
experience is a plus.
The University of Southern
California (USC), founded in 1880, is located in the heart of downtown L.A. and
is the largest private employer in the City of Los Angeles. As an employee of
USC, you will be a part of a world- class research university and a member of
the “Trojan Family,” which is comprised of the faculty, students and staff that
make the university what it is.
The University of Southern
California values diversity and is committed to equal opportunity in
employment.
USC is an equal opportunity, affirmative action employer. All
qualified applicants will receive consideration for employment without
regard to race, color, religion, sex, sexual orientation, gender
identity, national origin, protected veteran status, disability, or any
other characteristic protected by law or USC policy. USC will consider
for employment all qualified applicants with criminal histories in a
manner consistent with the requirements of the Los Angeles Fair Chance
Initiative for Hiring ordinance. We provide reasonable accommodations to
applicants and employees with disabilities.