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Drexel University

Philadelphia, Pennsylvania - United States
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Assistant Director, Technology

Description

About Drexel 

Drexel is a comprehensive global research university ranked among the top 100 in the nation. With over 24,000 students, Drexel is one of America's 15 largest private universities. Drexel is one of Philadelphia's top 10 private employers, and a major engine for economic development in the region. Drexel has committed to being the nation’s most civically engaged university, with community partnerships integrated into every aspect of service and academics. 

 

Job Summary 

Drexel University Thomas R. Kline School of Law is seeking an Assistant Director, Technology.  

The Assistant Director of Technology will manage the daily operations of the Kline School of Law Information Technologies Services Department to meet the informational technology needs of faculty, staff, and students, including directing the daily workflow of the department primarily tasked with supporting the law building and the Integrated Sciences Building room 112, and the Kline Institute of Trial Advocacy.

Supervise one permanent employee and a manage varying number of student workers, including task allocation and project management.

Provide advanced onsite helpdesk and desktop support for faculty, staff and students. Maintain staff, faculty, classroom, and administration equipment at the Kline School of Law, Legal Research Center, Kline Institute of Trial Advocacy, and the Community Legal Clinic at Dornsife.

Assist with resolution of network and classroom technology.

Conduct and produce recordings or webcasts of classes and events.

Ability to identify user needs, research procedures for accomplishing tasks; coordinate closely and communicate regularly with administrative staff regarding services needed and suggestions for providing them technical support. 

Essential Functions 

  • End-user Support:
    • Provide Mac and Windows desktop support to faculty, staff and students.
    • Assist in administration and development of departmental SharePoint site.
    • Manage photo and video archives.
    • Assist in the administration of exam software and provide training and support to students.
    • Accept technical support calls and log them in the Remedyforce system.
    • Provide training and support to faculty and staff for learning management systems and teaching-related software (Blackboard Learn, Kaltura, Zoom, & TWEN).
  • A/V Support :
    • Troubleshoot and repair complex audio, video, switching, and control system problems including, but not limited to programming and hardware issues. Coordinate repairs with external vendors as needed.
    • Foster and maintain relationships across University support units to develop procedures and coordinate IT activities in line with Kline Law goals.
    •  Assist in recording, editing distribution of classes/events.
    • Identify issues and assist with troubleshooting and maintenance of network and classroom equipment.
    • Assist with use of classroom audiovisual equipment for classes/events.
  • Project Management/Policy Creation/Personnel Management:
    • Manage complex projects to specific budgets and timelines.
    • Assist the Director of the Legal Research Center in developing departmental goals, vision, budget planning and departmental operations improvement.
      • Managing Kline Law technical support activities.
      • Develop effective on-going communications and relationships with University Facilities and outside vendors to manage facility maintenance issues.
      • Provide expert level research on new technologies and procedures.
      • Submit comprehensive Audio/Visual and Information Technology annual budget analysis.
    • Responsible and accountable for entire Audio/Visual project management life cycle (initiate, plan, execute, monitor and control).
      • Ensure project delivery is aligned with Kline Law business and technology strategies.
      • Maintain scope, budget, and schedule integrity through direct management of project team and outside vendors and communications with project stakeholders.
      • Negotiate with vendors for A/V projects and associated contracts.
    • Coordinate, supervise and schedule the installation, repair, and maintenance of all Kline Law A/V technology to ensure room downtime is at a minimum.
    • Develop and maintain reports, knowledge articles, and documentation of IT systems and related equipment, including written and audiovisual instructional material for students, staff, and faculty, and materials for the departmental website.
    • Ensure high-quality, timely technical support is provided to all Kline Law faculty, staff, and students.
    • Hire, train, and manage student employees to staff the help desk during the daytime and evening hours. Coordinate student employee schedules to ensure maximum coverage. Oversee the work done by student employees and provide additional management/training as necessary.
    • Supervise the day-to-day tasks of the Sr. IT Specialist.
    • Review and analyze project and ticket system data to develop IT infrastructure standards, policies, and procedures with the Director of the Legal Research Center.
    • Keep current with equipment, programs, and system software in order to evaluate user problems. Research and document new technologies and new resolutions to issues.
    • Assist with a variety of IT related projects as assigned.
    • Other duties as assigned.

Required Qualifications 

  • Bachelor’s Degree in Computer Science or a related field
  • Minimum of five years of experience in an IT support environment with a focus on customer service and project management 

Preferred Qualifications

  • Advanced experience with audio/visual project lifecycles including post-installation support
  • Advanced knowledge of technical support including hardware, software, and network support
  • General business knowledge including project management, planning, and human resource management
  • Superior communication and interpersonal skills, both oral and written
  • Ability to organize and present complex information to an audience of varying technical understanding
  • Excellent organizational skills
  • Self-motivated. Ability to effectively prioritize and execute tasks in a high-pressure environment.

Physical Demands 

  • Typically sitting at a desk/table
  • Typically standing, walking
  • Lifting demands up to 25lbs
  • Bending, crouching, stooping 

Location 

University City, Philadelphia, PA

Additional Information 

This position is classified as Exempt with a salary grade of K. For more information regarding Drexel’s Professional Staff salary structure, https://drexel.edu/hr/career/ducomp/salstructure/  

Special Instructions to the Applicant 

Please make sure you upload your CV/resume and cover letter when submitting your application. 

Review of applicants will continue until a suitable candidate pool is identified. 

Apply today for immediate consideration: https://careers.drexel.edu/cw/en-us/job/496361/assistant-director-technology