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MSG Sphere Studio

Burbank, California - United States
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Customer Insights Manager


Who are we hiring?
The Insights & Profiles Manager will bring deep customer understanding and the voice of the customer into our business. They will work to define the personas and profiles that make up the ~35M to ~45M people that visit Las Vegas each year. They will help us understand where Las Vegas visitors travel from, what their typical visit includes, and how people spend their money in Vegas. They will help us understand how the customer segments shift based on the calendar of events in Vegas. A good insights and profiles manager will help us understand the mindset of the EDM festival attendee versus the mindset of an technology executive who is visiting for CES. Done well, we will tailor our marketing, communication, and product offerings to meet the needs of our prime prospects.

What will you do?

• Be the internal voice of our customers, helping leadership understand consumer profiles
• Uncover insights, behaviors, and needs that make us better able to serve our target customers
• Define and develop customer segments
• Be an internal champion for our customers and work tirelessly to ensure our product solutions and commercial offerings are relevant to our customers

What do you need to succeed?

• 5-25 years of customer understanding leadership experience
• Well versed in customer segmentation, prime prospect definition, and know how to identify customer insights, wants, and needs
• Background in psychology or academic research preferred Deep interest in human behavior
• Able to both deliver quantitative analysis and unlock qualitative insight through a variety of research and analytical methods
• Previous experience at customer centric companies a plus

Why is MSG for me?
With MSG Sphere, we are creating an entirely new medium that will deliver immersive entertainment experiences at an unparalleled scale. Beyond a venue, Sphere is a multi-sensory platform with experiential technology programming directly to your senses. You will see in ways never imagined, hear with every fiber of your being, and experience like never before. To deliver on this promise, we are building the largest immersive venue in the world, MSG Sphere at The Venetian in Las Vegas, with a second Sphere venue planned for London, pending necessary approvals. In addition to building a breakthrough venue, we’re building a production studio team, a technology venture team, and a full commercial organization to make the MSG Sphere a world class brand and business for our fans, our artists, and our partners. We have offices and roles in Burbank CA, Las Vegas NV, New York, NY and London.

We focus on Career Development and Invest in YOU
At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.

We value diversity and are looking for extraordinary employees of all backgrounds
At MSG we value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law mandates, MSG complies with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodations as required.

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