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MSG Sphere Studio

Burbank, California - United States
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Artist Support Engineer


This role is Full Time Onsite.

Who are we hiring?
The Artist Support Engineer is responsible for the hands-on support of workstations, render nodes, remote access systems, software licensing, and related technologies. Ideal candidates will have demonstrated experience working with a vast and complex array of technologies in Editorial, Audio, Color, VFX, and other post production studios. The ideal Artist Support Engineer has direct experience supporting relevant software applications such as Nuke, Maya, RV, Houdini, Deadline, Mistika, Adobe Creative Suite, and many other post production packages. This role is responsible for troubleshooting performance issues and maintaining the licensing of all software and plugins. The Artist Support Engineer must work towards maintaining a stable environment in support of all infrastructure, render and VFX functions.

What will you do?

• Provide 1st and 2nd level technical support, including assisting in the planning and implementation of additions, deletions, and major modifications to supporting the local infrastructure
• Render queue and render farm management
• Coordinate and participate in sandbox testing of new applications
• Follow ET procedures while balancing creative workflow needs
• Occasional requirement to perform after hours and/or weekend support
• Ensure that asset management, licensing, and other company policies are being adhered to
• Provide technical support in regard to implementation and integration of applications and hardware or connectivity issues.
• Stay abreast of new and changing technologies and participate in improving user experience in the Studio
• Participate in a 24x7 call-out rotation

What do you need to succeed?

• Previous experience in either support or mid-level system engineering
• Strong troubleshooting skills
• Expert knowledge of Linux and Windows Operating Systems
• Knowledge of content creation applications (Nuke, Maya, RV, Houdini, Deadline, Mistika, Resolve, Cinema 4D, and the latest Adobe CC applications, including Premiere and After Effects)
• The ability to work independently, including some self-study and time management - it's a deadline-driven environment
• PC maintenance and software installation
• Be well versed with application usage deployment technologies
• At least 3-5 years of Studio/Creative complex system support experience – applicant must be “hands on keyboard” with the ability to technically troubleshoot application, network and compute related issues
• Experience supporting Studio Artists in a complex environment – has integration experience working with event correlation platforms and ticketing systems such as ServiceNow
• 3-5 years of working with enterprise systems platforms such as compute, storage, data centers and Render Farms
• Bachelor’s degree in engineering, computer science or computer engineering is preferred or equivalent experience
• Experience with advanced server/storage operations utilizing various product platforms such as virtualization, VFX platforms, Render and general infrastructure


The Company requires that all individuals, subject to certain limited exceptions, be fully vaccinated against COVID-19.  The Company will consider requests for reasonable accommodations regarding this requirement.

Why is MSG for me?
With MSG Sphere, we are creating an entirely new medium that will deliver immersive entertainment experiences at an unparalleled scale. Beyond a venue, Sphere is a multi-sensory platform with experiential technology programming directly to your senses. You will see in ways never imagined, hear with every fiber of your being, and experience like never before. To deliver on this promise, we are building the largest immersive venue in the world, MSG Sphere at The Venetian in Las Vegas, with a second Sphere venue planned for London, pending necessary approvals. In addition to building a breakthrough venue, we’re building a production studio team, a technology venture team, and a full commercial organization to make the MSG Sphere a world class brand and business for our fans, our artists, and our partners. We have offices and roles in Burbank CA, Las Vegas NV, New York, NY and London.

We focus on Career Development and Invest in YOU
At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.

We value diversity and are looking for extraordinary employees of all backgrounds
At MSG we value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law mandates, MSG complies with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodations as required. #LI-TT2

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