Director, Custodial Services

Description

Who are we hiring?
The Director of Custodial Services is responsible for the planning and execution of all custodial, facility maintenance and employee management. This position is additionally responsible for overseeing building requirements for all Arena events. The Director will interface with the MSG Production Department and other building managers as necessary to ensure that the Facilities Division is providing the highest level of service while prioritizing daily event needs and orchestrating activities to maximize labor productivity. The position collaborates with internal and external clients to minimize expenses. The scope of this position encompasses a 24-hour, 7 day a week operation with the transition of numerous concurrent daily events, multiple unions, work rules and jurisdictions.

What will you do?

• Establish policies and procedures for all custodial services departments while ensuring a productive and safe work environment.
• Work closely with the People Solutions team to schedule staff and specialty services.
• Direct the custodial managers who oversee and supervise the daily housekeeping and prearrange staff in accordance with event schedule.
• Working with other Venue Operations departments and MSG Sphere divisions, develop event budgets for residencies, attractions, and corporate & sporting events.
• Responsible for coordinating all logistics with offsite storage facilities including managing updated inventory reports, billing, and execution of pick-ups and deliveries.
• Purchase any equipment used in various cleaning processes. Establish and maintain relationships with vendors for equipment maintenance and purchase. Escalate any maintenance issues as needed.
• Evaluate and constantly improve the quality of the facility condition and services ensuring the highest client satisfaction and guest experience.
• Formulate and manage custodial service budgets and maintain all inventory for cleaning supplies.
• Responsible for maintain a first-class facility operation. Will manage and care for all aspects of the physical facility with a goal of establishing a high level of facility appearance, functionality and operational standards to deliver a supervisor experience to clients and guests.
• Oversee the hiring, training and evaluation of performance of all custodial staff and outside services.
• Maintain high level of responsiveness to emergencies in a fast paced, time sensitive environment.

SUPERVISION: 

• Manager Custodial Services
• Supervisor Custodial Services

 

SPECIAL REQUIREMENTS OF THE JOB:

• Ability to work a flexible schedule including nights, have split days off, work weekends and holidays in a 24-hours, 7 days a week environment.

What do you need to succeed?

• The ideal candidate will have a minimum of 8-10 years of Facility Management experience dealing with multiple events in a time sensitive environment required.
• Candidates who have completed a minimum of 60 credit hours of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred.
• Progressive experience in Facilities Management and Event Production with direct responsibility for supervising back of house operating functions with an emphasis on Building Maintenance and Event Operations.
• Commitment to providing a high-quality service experience for both internal and external clients.
• Ability to demonstrate success in managing multiple tasks while under tight deadlines and financial constraints.
• Ability to compile and execute company and departmental standard operating procedures (SOP’s).
• Experience managing a unionized workforce.
• Excellent communication skills with all levels of the organization.
• Ability to plan for, develop, analyze and manage expenses to a budget.
• Proficient with Microsoft Office Suite

Why is MSG for me?
With MSG Sphere, we are creating an entirely new medium that will deliver immersive entertainment experiences at an unparalleled scale. Beyond a venue, Sphere is a multi-sensory platform with experiential technology programming directly to your senses. You will see in ways never imagined, hear with every fiber of your being, and experience like never before. To deliver on this promise, we are building the largest immersive venue in the world, MSG Sphere at The Venetian in Las Vegas, with a second Sphere venue planned for London, pending necessary approvals. In addition to building a breakthrough venue, we’re building a production studio team, a technology venture team, and a full commercial organization to make the MSG Sphere a world class brand and business for our fans, our artists, and our partners. We have offices and roles in Burbank CA, Las Vegas NV, New York, NY and London.

We focus on Career Development and Invest in YOU
At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.

We value diversity and are looking for extraordinary employees of all backgrounds
At MSG we value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law mandates, MSG complies with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodations as required. #LI-MF1